The purchase of "solid wood furniture" is actually a composite plate

Ms. Lee spent 29,000 yuan in a furniture store to buy a set of pure oak solid wood European furniture, but found that the furniture is not pure solid wood, but a variety of sheet combinations, Ms. Lee requested merchant returns were rejected. After complaining to the Consumer Protection Committee, after mediation, the merchant eventually remade the furniture for Ms. Li in accordance with the original agreement, and given certain discounts. The Consumer Protection Committee reminded that when buying solid wood furniture, you must not rely on the absolute language of propaganda.

“At the time of the order, the business vowed to say that it was made of pure oak wood. I spent a high price on this set of furniture. If it is such a plate structure, I will never buy it.” Renovated the house, because I like European style, deliberately spent 29,000 yuan, ordered a set of beige European furniture in a furniture store. Results in the delivery installation, Ms. Li inadvertently found that the drawer of the coffee table is solid wood, and the rest are all plate structure, Ms. Lee is very angry, I feel that I was cheated, and insisted that businesses refund. However, businesses believe that their own furniture quality is absolutely guaranteed, are solid wood, there is no problem, and a solid wood furniture using a variety of wood is now very common, so refused to return Ms. Lee. So Ms. Li complained to the Consumer Protection Committee.

After reviewing the situation, the staff of the Municipal Consumer Protection Committee carried out investigations on both parties and later confirmed that the situation was basically true. Wang Caixia, a member of the Consumer Protection Committee, stated that the “solid wood standards” stipulated in the “General Technical Conditions for Wood Furniture” issued by the State Administration of Quality Supervision, Inspection and Quarantine and the National Standardization Administration Committee and the mandatory standards issued by the State in 2001 GB5296.6-2004 "Consumer Products Instructions Section 6: Furniture" "The furniture sold must have instructions for use, the name of the furniture must reflect the true attributes, and comply with the relevant national standards and industry standards" and the "People's Republic of China Consumer Protection Law" Article 8 "Consumers shall have the right to know the truthfulness of the goods they purchase or use, or the services they receive", and Article 16 "If the business operators and consumers have an agreement, they should perform their obligations in accordance with the agreement". Should take the initiative to bear the obligation to inform consumers of the details of the goods sold and the contractual performance of the contract. In the end, after many mediations, the merchants finally remade the furniture for Ms. Li according to the original agreement, and given certain discounts.

In this regard, Wang Caixia also reminded consumers to buy solid wood furniture, try to choose a regular business, not gullible absolute language of propaganda, according to the characteristics of solid wood furniture carefully identified, take the initiative to ask for product manuals and shopping vouchers, to safeguard their legitimate rights and interests .

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