Many problems with furniture online shopping

In recent years, with the popularity of online shopping, furniture products have also begun to join the ranks of online sales. However, due to the special nature of furniture, there are some problems in online shopping furniture.

The first is that the physical photos do not match. Furniture is different from clothing, books, etc. It is closely related to the material, comfort and durability of the product. It is difficult to determine the manufacturing process and materials of the product without seeing the object in person. The network sales are mixed, because some merchants steal pictures of well-known brands, but sell them for imitation goods, etc., the goods and photos that consumers buy are very different and often happen.

To this end, the relevant experts said: before buying furniture online must be prepared, first of all to collect information, including brand information, the credibility of the business, especially to carefully look at the buyer's comments, can provide good for consumers Reference. Before placing an order, be sure to talk directly to the merchant, carefully check the merchandise, and keep a screenshot of the chat log. If there is a dispute afterwards, it can be used as evidence.

Qiu Jun, director of Xi'an Gujia Home Furnishing, suggested: "On-line purchase of large-size products must be prudent and comprehensive. First measure the size, consider the color and placement, and also consider the location of the heating and air conditioning, physical deviation, size error, The network is no more than a physical store and cannot be measured on site, so the level of care and preparation for the buyer is very high."

The second is to impersonate and prevent it. There is a bit of trouble in online shopping. There are too many imitations. Many merchants wear the banner of famous furniture. They sell fake goods that are of poor quality, are not environmentally friendly, and do not match the size and color. For example, if you search the bed of a well-known brand online, there will be more than a dozen imitations of unofficial websites. The quality of these imitations is uneven, and most of them will have a certain degree of quality problems.

Expert advice: Consumers must understand the brand before buying furniture, understand the company, try to buy furniture of the big brand. Looking for regular factories, registered shops, and online stores with stores in their cities, don't look for websites built by agents themselves. Some agents sell low-priced furniture in order to save rent and labor costs, but once they have quality Problems are prone to disputes. Consumers are advised to pick the style online and then go to the store to confirm the quality and size. Zhang Wenguang, general manager of Qumei Furniture, said.

The third is that transportation is difficult to guarantee after sale. Since the network purchases furniture and also handles the logistics company of the third party, the characteristics of the furniture determine that it is easy to damage, so disputes arise, and the online return and exchange process is cumbersome and complicated, and consumer rights protection is even more difficult.

Expert advice: Consumers must first ask the logistics company what the seller is working with before ordering. Try to choose a good reputation. After the logistics company delivers the goods, it must insist on on-site inspection. First check the number of pieces of furniture. Secondly, if the online shopping is wooden furniture, it is necessary to check whether there are bumps and lacquers in the corners. If it is a sofa mattress or other items, check to see if it is scratched. When shopping for furniture online, consumers can pay in batches by paying a deposit in advance, and then pay the full amount after receiving the goods, which is safer and more secure.